Phone : 412 267 1529

Website live chat support services (business hours, after hours or 24/7)

More than half of all potential Internet sales are lost when customer questions go unanswered and people aren't sure. It may just be a simple case of a missing piece of information or a buyer who needs reassurance. Adding live chat on your website is an important sales tool in a highly competitive market where providing instant information could drive more business to you.

What do you get from website live chat

  • Build a trusted relationship with your website visitors
  • Convert a visitor into a customer
  • Improve customer confidence on your product or service
  • Walk them through the website and payment process
  • Mechanism to engage customers who hate phone calls

What our live chat agents can do for you

  • Engage website visitors
  • Help convert visitor into customer
  • Probe visitor requirements
  • Help visitor make informed choice
  • Collect visitor information
  • Guide them through payment process
  • Answer post-sales questions
  • Remote installation and troubleshooting
  • Custom tasks (based on your business requirements)

How would we handle your live chat support

  • We will install live chat software on your website (or use your live chat software)
  • We will select agents with the right experience for you
  • You provide necessary training to our agents
  • We will thoroughly understand your product or service
  • Our agents will login to your website and handle your live chats
  • You will get reports and feedback from us

Languages our agents can support

  • English
  • Spanish
  • German
  • French
  • Chinese
  • Polish
  • Russian
  • Ukrainian
  • Arabic
  • Hindi
  • Tamil
  • Malayalam
  • Filipino

Some of your benefits

  • Increase conversion rate by 50% or more
  • Improved customer confidence
  • Reduced shopping cart abandonment
  • Analyse customer trends to make business decisions

We will thoroughly train our live chat agents to support your customers with well researched answers and professional responses. This will help your website visitors get re-assurance, make quick buying decisions and enjoy a fabulous customer experience. We have a proud history of helping businesses offer top-notch live chat support to their website visitors.

Just contact us and we will be happy to discuss your live chat support options.

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Get a quote now

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