Email support services
Email or ticketing support services (Business hours, after hours or 24/7)
Wouldn't it be great if you could promise your customer, a guaranteed 2 hour reply to all their emails? We help you achieve this. When you outsource the email support tasks to us, we will provide appropriate replies to all your customer emails within 2 hours. The speed of response is just the beginning. The professionalism and accuracy of response is what you would get from us.
What email support tasks can we handle
- Product enquiries
- Service enquiries
- Technical queries
- Order tracking and delivery
- Pre-sales emails
- Post-sales emails
- Cancellation or returns
- Upgrades and updates
- Answer in-depth questions
- Co-ordinate shipping
- Handle customer complaints
- Custom emails (specific to your business)
How would we handle your email support
- We will use your email or ticketing software system
- We will select agents with the right experience for you
- You provide necessary training to our agents
- We will thoroughly understand your product or service
- Our agents will login to your email and handle your email support
- You will get reports and feedback from us
Some of your benefits
- Guaranteed turnaround time
- Quick resolution of each ticket
- Agents experienced with multiple ticketing software
- You get cost savings of 50% (compared to an in-house agent)
- Improved customer satisfaction rating
- Business hours, after hours or 24/7 coverage
How do we ensure quick email responses
Unlike other email support outsourcing service providers, we don't train one person on your job. We will have a team of agents who are trained on your jobs. The number of agents who will get trained will depend on your workload volume and turnaround requirements. Since we have more agents trained, we can respond more quickly to all your customer emails.
How do we ensure accuracy of email reply
Our team will undergo a thorough training on your product or service before we start your project. We will also analyse the history and the nature of your previous enquiries. If it is a new product or service, we know what to expect based on our experience. We will also prepare a knowledge base for you. All these steps ensure that your customer emails are accurately answered.
We train our agents to handle absolutely every type of email based on your business need. We are here to help you achieve success in your business. We have helped dozens of businesses from variety of backgrounds establish a world class customer email support center.
Languages our agents can support
Just contact us and we will be happy to discuss your email support options.