Call center services
Call center services (business hours, after hours or 24/7)
When you outsource to a professional call center company, you can offer world class service to your customers. This is why many progressive companies choose to outsource their call center to experts. We offer the following call center service types to you
- Inbound call center
- Outbound call center
- Technical support
- Helpdesk support
What type of calls can we handle for you
- Product enquiry calls
- Pre sales calls
- Post sales calls
- Credit control or debt collection calls
- Complaint handling calls
- PC support calls
- Software or product support calls
- Appointment setting calls
- Custom calls (specific to your business)
It does not matter whether your business is a start-up or a large corporation, we will be able to help. When you outsource to Integra, you get a world class call center service. You would also save 50% of costs as compared to operating your in-house call center.
How would we handle your call center
- We will get a local number for you (in your preferred area code)
- You transfer your calls to this number
- We will select agents with the right experience for you
- You provide necessary training to our agents
- We will thoroughly understand your product or service
- We will start handling your calls (emails and live chats)
- You will get periodic reports and feedback from us
Some features which would benefit you
- Local number with preferred area code
- Up to 30 concurrent calls in a single phone line
- Multiple voice mail boxes
- Interactive voice response system (IVR)
- Welcome message (of your company)
- Hold message
- Voice mail message
- After hours message
- Call hold queue
- Call transfer facility
- Call logs including time, duration and caller Id
- Call information tracked via CRM
How our call center agents are different?
- 100% university educated
- Speak fluent English, neutral accent
- Professional and courteous
- Trained on customer psychology
- Have excellent telephone manners
Languages our agents are fluent in
- English
- Spanish
- German
- French
- Chinese
- Polish
- Russian
- Ukrainian
- Arabic
Your business, your products and services (we will make it sound better)
We are here to help you achieve success in your business. We have helped dozens of businesses from variety of backgrounds establish a world class customer call center. We will customize your call center plan based on your specific needs and your budget.
Just contact us and we will be happy to discuss your call center options.
