Call center FAQ
Call center outsourcing services FAQ
Yes. Our call center staffs are well equipped enough to work with clients in all of the countries mentioned above.
Yes, we can. You will be assigned an exclusive team with a team leader. You can communicate directly with the team and organize tasks as required.
Yes, we work with small start-up companies and family run firms. We do not choose clients based on the size of their business but on their Requirements.
Flexibility. In the past we've been very successful at gathering large teams at short notice and therefore regard it as our specialty. We could also arrange for an exclusive team if required.
If you choose a virtual assistant then, you can get the person to work for a specific period of time.
Yes. Daily reports are sent on request.
Absolutely. All our agents would be assigned to their own projects. If you have any additional Requirements apart from the ones mentioned originally, please get in touch with us; we will let you know if our staff has the knowledge to do this and we can get started.
Our reps practice a neutral accent. Getting the message across effectively is our priority.
Sure. Click here to listen to some of our male and female reps.
No. All our call center support agents work from our office in India, and none from their homes.
Sure, please get in touch with your Requirements when you need a team. We are equipped well enough with trained staff to meet your demands at a short notice.
For technical support, we employ people who have prior experience in IT, Software and related fields. Certified networking engineers and people with a suitable educational background in technology are given a higher priority.
We can offer support through any live chat application that you prefer. Each client uses his/her own system and we get trained on it.
We will give you a local number. All you have to do is forward your calls to this number and it will automatically land at our office in India, which will be answered by our call center service agents.
The line will not be busy because we have the ability to take 30 concurrent calls at the same time. If there is a 31st call at the same time, the line will be busy. However we have the ability to expand to more number of concurrent calls if you need it.
We understand that data security is one of the primary concerns of clients who consider outsourcing. The following are the measures we undertake to ensure the security of your data.
- Non-competition and non-solicitation agreements with our clients
- Non-disclosure agreements (NDA) with employees
- Conducting pre-screening and criminal record checks on every employee before they start with us
- No access to removable media such as CD, DVD, printers and paper unless it is necessary
- 24/7 physical security guards at all our facilities, closed circuit television and individual PC monitoring
- Our secured high end servers are in USA and we also do disaster recovery process as per your Requirement.
These are some measures we take to ensure your data is safe and secure with us.
Our contracts are quite flexible. Outsourcing is something that works only on a mutually co-operative and successful engagement of both parties. That is why we do not believe in tying you up with long term contracts. We will discuss your Requirements, study them and will agree on a contract term which is fair to both parties.
Yes. We would be glad to have you at our office. You can meet and train the team assigned to you. Training sessions have to be booked one week in advance.
Absolutely not. You can send us the following materials so that we have a clear picture of how you operate on an everyday scale.
- Your website links
- Product and service manuals
- Promotional/Marketing material if any( ads, press releases etc)
- Your previous email correspondence with customers.
- Recorded telephonic conversations with customers pertaining to the assigned job
- Any other document that might be of use to us.
The rest, you could tell us over phone or via emails. A team leader will be assigned to you and he/she will be in touch with you, constantly. Once the team leader has a good idea of the process, he/she shall proceed to train the team.
Please contact us with your Requirements. We will revert to you at the earliest to discuss them in detail. Once we thoroughly understand your needs, we will begin working on your project. This entire process might take 1 to 3 weeks, at the most.
Once you sign up with us, you will be assigned to a project manager who will help you get organized with the phone lines, ticketing system and chat application and will also get trained along with the team.
We ask you to pay the first month's payment as advance. Starting from the 2nd month, we will send the invoice for the following month for which the payment is due upon receipt of invoice. Late payments will be assessed a 2%/month of the invoice charge after 15 days.
We normally sign a 1 year agreement. But we can also do a month to month agreement
You can cancel the agreement at anytime. However you will need to provide a 30 day notice that includes the completion of any partial month.
Yes. Every staff member has, at the least, a degree at the Under Graduate level. Most of them have earned a Master's as well. Our operational center is based in Coimbatore, a small city that is famous for its educational institutions and a majority of our staff have attended those Universities.
Well, we are aware of that. Some companies have had a bad outsourcing experience, but we believe that it cannot be generalized. Outsourcing has great benefits if you select the right outsourcing agency. Companies need to do their little bit of research into the outsourcing partners they choose. For example, a check on data security measures, qualification of employees, prior experience etc are areas to research. We offer our prospective customers voice samples, brief them on the measures we take to ensure data security to reassure them. This way we minimize the fear of outsourcing they have.
Contact us now to speak to our call center executive to learn more.