Phone : 412 267 1529

Need help to handle your customer complaints?

When 100% customer happiness is paramount for your business

We specialize customer complaint management for businesses. Our focus is to ensure good customer relationship with every interaction we have with your customer.

We handle customer complaints for a variety of industries. Our process ensures that we send immediate acknowledgement for every correspondence that you receive. We then prioritize and handle the complaint within agreed time frames while maintaining guaranteed service levels. Our professionalism and enthusiasm often help you turn a disgruntled customer to a loyal fan.

What we can help you with

Complaint handling
  • Collate and analyse customer complaints
  • Instant acknowledgement and timely response
  • Prioritize complaints based on the severity
  • Appropriate answers well within timeframe
  • Convert dissatisfaction to loyalty.
Answering questions
  • Expertise to answer complex questions
  • Well researched and appropriate replies
  • Awareness of cultural differences
  • Focus on customer delight
Correspondence
  • Standard procedures and custom scenarios
  • Customer follow-up and special offers
  • Conduct satisfaction survey & report
  • Focus on customer delight

We analyze your Requirements and quickly assemble an exclusive team to handle all your needs. We would then thoroughly understand your business, create the necessary templates and do a mock test of the procedures and processes. These preparations ensure that our process & systems are accurate, fool-proof and your clients get a high level of customer experience.

Some of your benefits

  • Immediate access to trained customer care staff
  • Ensure professional and accurate responses to all your customer correspondence
  • 50% or more cost savings
  • 24/7 office & quick turnaround

Client satisfaction and customer retention is an important Requirement for every business. Either you must handle these tasks yourself or when you outsource, it must be in safe hands. Allow us to prove ourselves to you. Contact us now to find out how we can help you.

Get a quote Now

Get a quote now

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